Account Manager

We are seeking an experienced account manager to join our growing organization. In this position, you will be responsible for managing account sales and existing client relations. As the lead point of contact for all client matters, you should anticipate the client’s needs, work within the company to ensure deadlines for client are met, and help the client succeed.Responsiblefor developing long-term relationships with your portfolio of assignedcustomers by connecting with key business executives and stakeholders. You will liaise between customers and internal teams to ensure the timely andsuccessful delivery of our product according to the customer’s needs.  You will also be responsible for interactingwith walk-in and call-in customers to provide answers to inquiries andquotes.  Your focus will be to establishthese potential customers as Vivid Ink clients.

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Job Title:
Account Manager
Reports to:
General Manager
Location:
Baton Rouge
Hours:
8:30 AM to 5:30 PM, after hours as needed

Training

Guided salestraining will be provided on the job. On-going product knowledge training,including two weeks of structured learning on the production floor is requiredduring the first 30 days.  

Responsibilities

  • Meet and exceed sales objective by promoting and selling signs, graphics and small format printing and finishing services.
  • Liaise between customers and internal teams to ensure the timely and successful delivery of our product according to the customer’s needs.
  • Operate as the lead point of contact for any and all matters specific to your customers
  • Lead sales team and delegate work as needed to Account Coordinator
  • Build and maintain strong, long-lasting customer relationships
  • Develop a trusted advisor relationship with key accounts
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Identify potential growth areas with portfolio customers
  • Forecast and track key account metrics
  • Prepare written presentations, reports and proposals as needed. Develop presentation skills utilizing computer tools and present to clients on a regular basis.
  • Visit clients at least once per quarter
  • Continually develop new product knowledge and acquire better selling skills.
  • Actively participate in sale meetings, networking events, seminars and trade shows.

Qualifications & Skills

  • Plan each day, week and month before the month starts,
  • Prepare ahead of time for each sales call, bring relevant materials such as catalogs, samples, tape measure, etc.
  • Maintain a professional sales appearance.
  • Maintain organized up to date records of clients and sales activity.
  • Ensure your automobile has a neat and professional appearance.
  • Time management – minimize travel time, maximize time in field with clients

Key Competencies

  • critical thinking and problem solving skills
  • planning and organizing
  • time management
  • attention to detail
  • decision-making
  • listening skills
  • communication skills
  • persuasiveness
  • negotiation
  • influencing and leading
  • delegation
  • team work
  • adaptability
  • stress tolerance
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